Does BIDNIP lie to its customers? You decide for yourself!

BidNip is an auction sniping service.

Or I should say, is an auction sniping service WHEN IT WORKS?

And when does it WORK?

According to its web site’s STATUS PAGE, BidNip has worked without any type of preventive maintenance or corrective maintenance for nearly THREE YEARS. Visit that web page to see for yourself: http://www.bidnip.com/news.html

See the print-screen below (taken today July 12, 2012), and the emails from BidNip Tech Support, to decide for yourself if BidNip tells the truth, or lies to its cusotmers!

Whether or not BIDNIP lies is an IMPORTANT Question, because BidNip is a company with whom we entrust our must valuable financial assets – our ability to bid on expensive ebay auctions?

I wasted time, trying two different computers today, believing that if BidNip status web page says there is no problem, and that they have 64/64 servers online, the problem must be on my end, right? No, BidNip support acknowledges their problems in writing in EMAIL but NOT on the STATUS WEB PAGE.

My question, which I asked three times, and specifically the THIRD time in all capital letter:
***WHY*** DID***BIDNIP ***NOT***UPDATE***ITS***STATUS***WEB*PAGE*** ???

(click on the image to see FULL size so you can see no updates since 2009!)


Does BIDNIP lie to its customers?

I asked BidNip Support THREE TIMES if they update their status web page, and here are the answers I got today (by the way, I’m not showing headers, this is the way their emails are actually delivered/displayed in Thunderbird):

Clearly (to me), from the fact that I received identical replies to two different emails, BidNip does not even bother to read its customer’s emails, instead preferring to robot reply non-answers to important questions. You decided for yourself:
***WHY*** DID***BIDNIP ***NOT***UPDATE***ITS***STATUS***WEB*PAGE*** ???

——– Original Message ——–
Subject: BIDNIP SUPPORT – Are you guys doing major maintenance/upgrade right now?
From: BidNip Support
To: tonyspatti@comcast.net

Content-Type: text/plain; charset=ISO-8859-1
Reply-To: tsupport08@bidnip.com
Errors-To: tsupport08@bidnip.com
X-Mailer: BidNip Online Support Mailer v1.3
X-NoSpam: User requested response from BidNip.com Support.
Message-Id: <20120712232200.81EC42108005@184163-web1.www.bidnip.com>
Date: Thu, 12 Jul 2012 16:22:00 -0700 (PDT)

Hello,

Thank you for your email. Our programmers were adding space and updating the site in an attempt to make the site better for all of our customers and unfortunately the site went down for a few hours we are very sorry for the inconvenience. Everything should be up and running now. You may have to resnipe any pending bids and your completed snipes may take some time to reappear but our programmers are working on getting those back to you. It looks like your history of won auctions is still available. Once again we are very sorry for the inconvenience.

Thank you,
BidNip Support
http://www.BidNip.com/

——– Original Message ——–
Subject: BIDNIP SUPPORT – Are you guys doing major maintenance/upgrade right now?
From: BidNip Support
To: tonyspatti@comcast.net

Content-Type: text/plain; charset=ISO-8859-1
Reply-To: tsupport08@bidnip.com
Errors-To: tsupport08@bidnip.com
X-Mailer: BidNip Online Support Mailer v1.3
X-NoSpam: User requested response from BidNip.com Support.
Message-Id: <20120713012343.351162108005@184163-web1.www.bidnip.com>
Date: Thu, 12 Jul 2012 18:23:43 -0700 (PDT)

Hello,

Thank you for your email. Our engineers isolated a corruption in one of the databases and have fixed the issue. Thank you for your feedback and for helping us to find the issue. Everything has been restored and the site is ready to help you continue to win more great stuff!

Thank you,
BidNip Support
http://www.BidNip.com/

——– Original Message ——–
Subject: BIDNIP SUPPORT – Are you guys doing major maintenance/upgrade right now?
From: BidNip Support
To: tonyspatti@comcast.net

Content-Type: text/plain; charset=ISO-8859-1
Reply-To: tsupport08@bidnip.com
Errors-To: tsupport08@bidnip.com
X-Mailer: BidNip Online Support Mailer v1.3
X-NoSpam: User requested response from BidNip.com Support.
Message-Id: <20120713014137.52BDE2108005@184163-web1.www.bidnip.com>
Date: Thu, 12 Jul 2012 18:41:37 -0700 (PDT)

Hello,

Thank you for your email. Our engineers isolated a corruption in one of the databases and have fixed the issue. Thank you for your feedback and for helping us to find the issue. Everything has been restored and the site is ready to help you continue to win more great stuff!

Thank you,
BidNip Support
http://www.BidNip.com/

After posting this blog, I asked BidNip management if they wanted to comment on it, and to their credit, I received a very prompt reply, as I had multiple times earlier today.

Sadly, though, you will note that the question as to whether or not BidNip’s status web page tells the truth of the status of the BidNip service, continues to be a sadly unanswered question. Why should that question be so difficult to answer, for an online service company?

——– Original Message ——–
Subject: BIDNIP SUPPORT – I just published a BLOG with this title: Does BIDNIP lie to its customers?
From: BidNip Support
To: tonyspatti@comcast.net

Content-Type: text/plain; charset=ISO-8859-1
Reply-To: tsupport08@bidnip.com
Errors-To: tsupport08@bidnip.com
X-Mailer: BidNip Online Support Mailer v1.3
X-NoSpam: User requested response from BidNip.com Support.
Message-Id: <20120713022820.067FA2108005@184163-web1.www.bidnip.com>
Date: Thu, 12 Jul 2012 19:28:20 -0700 (PDT)

Hello Tony,

Thank you for your email. Of course we don’t lie to our customers, we value our members and all of their feedback. During operations today our engineers isolated a corruption in one of the databases and have fixed the issue. Thank you for your feedback and for helping us to find the issue. Everything has been restored and the site is ready to continue to help you win more great stuff!

Please feel free to add this post to your blog and we sincerely apologize for the inconvience experienced during the temporary outage today. We will be adding additional alerting to the site to prevent a reoccurance.

Thank you,
BidNip Support
http://www.BidNip.com/

Oh, wait now, look what just showed up in my inbox — NOW you think I’m right, after how many emails and a blog post, and robo answers with the same text in the last three emails from BidNip!?

——– Original Message ——–
Subject: BIDNIP SUPPORT – I just published a BLOG with this title: Does BIDNIP lie to its customers?
From: BidNip Support
To: tonyspatti@comcast.net

Content-Type: text/plain; charset=ISO-8859-1
Reply-To: tsupport08@bidnip.com
Errors-To: tsupport08@bidnip.com
X-Mailer: BidNip Online Support Mailer v1.3
X-NoSpam: User requested response from BidNip.com Support.
Message-Id: <20120713025846.75FC82108005@184163-web1.www.bidnip.com>
Date: Thu, 12 Jul 2012 19:58:46 -0700 (PDT)

Hello Tony,

Oh thank you, you are correct, that link has not been updated as we were responding to tech emails and on facebook. We will have our engineers fix that issue.

Thank you,
BidNip Support
http://www.BidNip.com/

Looks like maybe I’m finally getting my point across, that the status page is worthless, not having been updated for nearly THREE YEARS:

——– Original Message ——–
Subject: BIDNIP SUPPORT – I just published a BLOG with this title: Does BIDNIP lie to its customers?
From: BidNip Support
To: tonyspatti@comcast.net

Content-Type: text/plain; charset=ISO-8859-1
Reply-To: tsupport08@bidnip.com
Errors-To: tsupport08@bidnip.com
X-Mailer: BidNip Online Support Mailer v1.3
X-NoSpam: User requested response from BidNip.com Support.
Message-Id: <20120713032957.CF64E2108005@184163-web1.www.bidnip.com>
Date: Thu, 12 Jul 2012 20:29:57 -0700 (PDT)

Hi Tony,

Well, kind of embarrasing, but we haven’t been updating that link. We have made lots of changes to the site and are posting updates in facebook. We are in the middle of updating the site design and, well, like I said, embarrasing, but we’ve been making lots of changes and upgrades and ugh, have not been updating that status link on BidNip. We will either start making the updates there or link the updates to our facebook page. I can’t thank you enough for pointing that out. Seriously, that makes us look bad and it is really just because we were updating in other venues. We work with RackSpace who provides our server hosting and that company is rock solid. I’ve been posting the site upgrades and notices on server upgrades in conjunction with RackSpace on facebook.

Kristina Torsiello
President, Marketing & Sales
kristinat@bidnip.com

Looks like BidNip did neither of the two status-reporting enhancements considered above, sometime during the second half of July 2012 they simply removed their “News & Status” link from their Left Navigation menus. I personally don’t feel that is the best solution, but hey, it was not updated for the last THREE years anyway…

new BidNip left navigation menus - removed news and status link

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